1 After you have placed your order, you will receive confirmation via e-mail. As soon as your order has been cleared by our Servicecenter, you will receive a binding order confirmation from us via e-mail.
2 Depending on the method of payment we wait for confirmation of your financing or payment before we ship your bike to you. If you are paying by credit card, Paypal or cash on delivery we ship as soon as your bike is ready.
3 Your order will now be processed. We put together all the relevant parts and accessories and prepare your bike (subject to availability) for shipment. As soon as your bike is ready for shipping, you will be informed.
We ship via TNT, Deutsche Post (DHL) and UPS according to our current shipment and delivery conditions. Within the EU, any missing articles will of course be delivered to you subsequently and free of charge. For outside the EU we will contact you before shipping to inform you about the additional shipping expenses. All our packages are fully insured during transport.